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74 lines
4.2 KiB
Text
74 lines
4.2 KiB
Text
---
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icon: "key"
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title: "Licensing"
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description: "Understand Rallly's self-hosting license requirements, tiers, and pricing."
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---
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Rallly is open-source and always free for personal use.
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If you want to run a multi-user setup, we ask that you purchase a license key.
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## Pricing
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| Tier | User Limit | Price | |
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|:-------------|:--------------|:------------|:-------------------------------------------------------|
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| **Personal** | 1 user | Free | - |
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| **Plus** | Up to 5 users | $49 | [Buy License](https://rallly.co/buy-license/plus) |
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| **Organization** | Up to 50 users| ~\$499~ **$299** (Limited Time Offer) | [Buy License](https://rallly.co/buy-license/organization) |
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| **Enterprise** | 50+ users | Custom | [Contact Us](/contact/support) |
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<Note>
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The license key you purchase is a **perpetual license specifically for Rallly v4.x versions**. This means your license will grant you access to all features and updates within the entire Rallly v4 series for the user tier you've selected.
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</Note>
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## Activating Your License
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Once you have your license key, you can activate it in your self-hosted Rallly instance:
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1. Log in to your Rallly instance as an administrator.
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2. Navigate to the [Control Panel](/self-hosting/control-panel).
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3. Select **License**.
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4. Enter your license key in the provided field and click **Activate**.
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Your instance will now be licensed for multi-user access according to your chosen tier.
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## FAQ
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<Accordion title="What constitutes a user?">
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Only individuals with a **registered user account** on your Rallly instance count towards your user limit. People who participate in polls without being registered (i.e., guest voters) **do not** count as users for licensing purposes.
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</Accordion>
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<Accordion title="What happens if I exceed my user limit?">
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We operate an **honor system** for user limits. If you exceed your user limit, your instance will continue to function without any interruption. You'll simply see a friendly reminder asking you to upgrade to a higher tier.
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</Accordion>
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<Accordion title="Can I get an invoice?">
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For Plus and Organization tiers, you'll automatically receive a payment receipt via email right after your purchase. This receipt contains all the necessary transaction details for your accounting and tax purposes. Formal invoices are a feature specifically included with our Enterprise tier. If you have any questions about your receipt, or if you're an Enterprise customer needing an invoice, please don't hesitate to [contact us](/contact/support).
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</Accordion>
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<Accordion title="Can I get a refund?">
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Our license keys provide perpetual access and cannot be "returned".
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Due to the nature of these licenses and the costs associated with processing transactions, we are unable to offer refunds.
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Issuing a refund would mean we incur a financial loss while you retain the perpetual license.
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</Accordion>
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<Accordion title="How much does an Enterprise license cost?">
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The Enterprise license is designed for organizations typically needing support for **more than 50 users**, or those with other specific requirements.
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Pricing for Enterprise licenses is **customized** based on the scale of your deployment and specific needs.
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We offer a **one-time perpetual license fee** that provides broad usage rights for your organization.
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This approach ensures you get a fair price tailored to your situation, rather than a fixed per-user calculation that may not be suitable for very large organizations.
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All Enterprise licenses include access to updates and priority support.
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For a personalized consultation and quote, please [contact us](/contact/support) to discuss your requirements.
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We're happy to work with you to find a solution that fits.
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</Accordion>
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<Accordion title="Do you offer discounts for non-profit organizations?">
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Yes, please [contact us](/contact/support) to discuss your requirements.
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We're happy to offer discounts for non-profit organizations.
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</Accordion>
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If you have any questions about licensing, pricing, or which tier is right for you, please don't hesitate to [contact us](/contact/support).
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