mirror of
https://github.com/lukevella/rallly.git
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82 lines
2.6 KiB
Text
82 lines
2.6 KiB
Text
---
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title: "Support"
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description: "Get help with rallly.co"
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---
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## FAQ
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<AccordionGroup>
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<Accordion title="How long does Rallly keep a poll? When will my poll be deleted?" >
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Polls are deleted if all the date options are in the past and no one has
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accessed the poll for over 30 days.
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Demo polls are deleted after 1 day.
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</Accordion>
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<Accordion title="How do I hide participants from each other?">
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This is not currently supported but will be made possible in a future update.
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</Accordion>
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<Accordion title="How do I limit the number of participants for each option?">
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This is not currently supported but will be made possible in a future update.
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</Accordion>
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<Accordion title="How do I find a poll I created?" >
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When you create a poll the link to the **admin page** is emailed to you. Use the
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link inside the email to get back to your poll.
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Alternatively, you can [log in](https://rallly.co/login) with the same email
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address you used to create the poll and go to the
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[profile page](https://rallly.co/profile) were you can see a list of all the
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polls you created.
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</Accordion>
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<Accordion title="What times will my participants see if they are in different timezones?" >
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When you create a poll with timed options, Rallly will assume that the times are
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specific to your current location. When participants view your poll they will
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see times adjusted to their time zone. This works well if:
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- participants are in different time zones and the meeting is being held
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remotely
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- all participants are in the same time zone
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</Accordion>
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<Accordion title="What if my participants are in different time zones but the event is in a specific location?" >
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You can choose **Ignore time zone** when specifying options to make sure
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everyone sees the same times. If you forget to do that when you create the poll
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you can always change it later by going to **Manage > Edit Options** on your
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poll.
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</Accordion>
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<Accordion title="How do I export my results to Excel?">
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From your **admin page,** click on **Manage** **\> Export to CSV**. You can
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open CSV files in [Google Sheets](https://sheets.google.com) or
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[Excel](https://www.microsoft.com/en-ww/microsoft-365/excel).
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</Accordion>
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</AccordionGroup>
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## Contact
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If your question isn't answered here you can reach out through the following
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channels:
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<CardGroup cols ={3}>
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<Card title="Email" icon="envelope" href="mailto:support@rallly.co" />
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<Card title="Discord" icon="discord" href="https://discord.gg/uzg4ZcHbuM" />
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<Card
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title="Support chat"
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icon="comments"
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href="https://go.crisp.chat/chat/embed/?website%5Fid=19d601db-af05-4f24-8342-8dd4449aedb8"
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/>
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</CardGroup>
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