diff --git a/apps/docs/faq.mdx b/apps/docs/faq.mdx
index 3692c6518..a267fa8a0 100644
--- a/apps/docs/faq.mdx
+++ b/apps/docs/faq.mdx
@@ -42,7 +42,9 @@ description: "Frequently asked questions about Rallly."
 
 Not there?
 
-If the email is not in your spam folder and you're not receiving _any_ emails from us, it's possible that you've been added to our suppression list.
+If you're using outlook, try adding rallly.co to your [safe senders and domains](https://support.microsoft.com/en-gb/office/safe-senders-in-outlook-com-470d4ee6-e3b6-402b-8cd9-a6f00eda7339).
+
+If that doesn't work, it's possible that you've been added to our suppression list.
 This can happen if you or your email provider mark an email from Rallly as spam.
 If you think this has happened, please [contact us](/contact) and we'll remove you from the list.