diff --git a/README.md b/README.md
index d936057..176bcca 100644
--- a/README.md
+++ b/README.md
@@ -458,6 +458,15 @@ cd /tmp/vim
 vagrant halt
 ```
 
+## The customer success way
+Credit: @85danf
+
+1. Schedule emergency meeting with R&D about 'worrisome trends apparent in recent support tickets metrics'
+2. Present ability to exit vim as probable root cause
+3. Wait as developers argue and mansplain stuff
+4. Schedule follow up meeting for next quarter
+5. Not your problem anymore
+
 ## The Matrix way
 Credit: @85danf